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Who We Serve · Utilities and co-ops

Outage. Reported. Dispatched. Restored.

Members report an outage three different ways and the office finds out from Facebook.

One way to report, crews dispatched from it, members told when power's back, and the records your board and the state expect.

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  1. 01 Outage
  2. 02 Reported
  3. 03 Dispatched
  4. 04 Restored
The four steps
01 · Work
  1. 01

    Outage

    Members report from a phone or a text, and the office sees it in seconds.

  2. 02

    Reported

    Reports grouped by area so the same outage isn't ten tickets.

  3. 03

    Dispatched

    Crews sent from the same screen, with members told who's coming.

  4. 04

    Restored

    Members notified, the outage logged, the report ready for the board.

In Utilities and co-ops

A co-op finds out about an outage from Facebook, and the office gets ten tickets for the same transformer. One way to report, reports grouped by area, crews dispatched from the same screen, and members told when power is back.

PUDs, water districts, and electric and telecom co-ops buy like government and run like a service business. The system respects the first and fixes the second.

Every outage logged and every member contact recorded, so the board report and the state report are built from what already happened.

Questions owners ask
How do members report an outage?
From a phone or a text, and the office sees it in seconds, grouped with the other reports from the same area.
Does it dispatch crews?
Crews are sent from the same screen the reports land on, and members are told who is coming and when it is restored.
What about board and regulatory reporting?
Outages, response times, and member contacts are logged as they happen, so the report is built from the record.
What you get
02 · Build

Plus applicable WA sales tax. Every price is a starting point; the Scorecard sets the number.

How it starts
03 · Apply

Apply.

The first thing you get back is a Scorecard with your numbers in it.

No pitch, no price until you ask.

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Apply by 2 PM Pacific and you'll hear from me today. After that, by end of day the next business day.