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Systems

Two ways to work with Mink. Most businesses start with The Office.

Five stages every business runs on, built and kept running by an engineer who runs his own company on the core of them.

How it starts

  1. Get My Scorecard. Five answers, about thirty seconds.

  2. Your Scorecard, next business day. Your own numbers, measured and dated, and the first fix.

  3. Thirty minutes with PJ. In person when you're local.

  4. Your plan in writing, the same day. What gets built first, second, and third, and one price.

The two packages

  • The Office

    from $2,500 a month

    All five stages, built and run for your business.

    Work With PJ
  • The Office, All In

    from $5,000 a month

    Everything in The Office, built faster, plus all your business's technology.

    Work With PJ
  • The Private Office

    from $25,000 a month

    By introduction. Your technology partner for your whole life and business: every system, your privacy and security, your family and staff, answered within the hour.

    Work With PJ

The Office Your Technology Partner

From $2,500 a month

Less than one office hire. Full time at Washington's 2026 minimum wage of $17.13 is about $2,970 a month in wages alone, before taxes and insurance.

  • A plan with milestones, in the order your Scorecard says costs you most. You set the priorities and always see where we are on the schedule.
  • Setup included on everything built. No setup fees.
  • Everything built, kept running: the monthly work on every system, included.
  • Your Monday report: every number from every system, one page, every Monday.
  • Same-day answers from PJ.
  • A 90-day review on the calendar the day you sign.
  • Your accounts and data are in your name from day one. Leave anytime and take your data with you.

For teams of about 6 to 40.

The Office, All In

From $5,000 a month

Everything in The Office, plus:

  • More of the plan built in parallel, so it finishes sooner.
  • Your technology handled: email, devices, security, backups, and every technology vendor you pay.
  • The owner's report: the whole business on one page, monthly.

For the business that wants one partner for all of it.

Tools that live in your name, such as a scheduling app or a store platform, are billed to you directly by the company that makes them. Usage beyond what a system includes, such as phone minutes past 300, is billed at cost.

Start with Discovery

$1,000. A deep dive on all five stages, a 90-minute working session (in person if you're local), and a written plan with milestones and one monthly price.

Start The Office within 30 days and the $1,000 comes off your first month.

Start With Discovery

Your dashboard

Sign in anytime to see your Monday report, every milestone and its date, the systems we've built and how they work, and your invoices, which you can pay online. When anything changes, you get a notification.

We don't disappear after launch

The engineer who built it keeps it running, answers the same day, and plans what's next with you. If you ever decide to stop, you get a smooth handoff: every login, your data exported, and a written guide to everything we built.

Monday, 8:02 AM. Steph owns a physical therapy clinic in Olympia with four therapists and one front desk. Her front desk gave notice Friday. Over the weekend she drafted the job post: about three thousand a month in wages alone at minimum wage, for one person who can do one thing at a time.

Instead, the phones are answered, the reminders go out the night before, cancellations fill from the waitlist, and the reviews get asked for. Every Monday a one-page report is in her inbox. The person who built it answers the same day.

Steph is an example. The day is real.

You've been burned before. Here is how this is different.

What you've been sold What Mink does
They built it and disappeared. One person builds it, and he answers. Same day, for as long as you keep it.
They kept the logins. Your accounts and data are in your name from day one. Leave anytime and take your data with you.
A monthly bill nobody could explain. Every monthly says in writing what it does. Your Monday report shows it happened.
It looked finished and broke the first week. Nothing is handed over until it passes a real test: a real call, a real message, a real job. You sign the checklist.
Something put together over a weekend and called a system. Every system has a Build Sheet, a test, instructions, and a handover guide. Nothing reaches you untested.
They didn't know how a business actually runs. PJ runs his own company on the site, the pipeline, and the answered line. Ask to watch them in the thirty-minute call.
"It'll only take an hour of your time." Your part is written on every system in hours. PJ does the rest.
If they vanished, so did your system. At handoff you get a file: every login, what runs where, what each piece costs, how to stop it. Five business days without an answer from Mink, and you have everything you need to run it or hand it to anyone.
Big claims, no proof. Nothing on this page, or in anything Mink writes for you, that isn't true the day it's written.

Fair prices for work done properly. You can see every Monday that it was.

The five stages

  • Get found

    How people know you exist The people who need you can't find you, or find the wrong number.
    • The Front Door (with The Quick Check) Your site books the 9 PM job and texts you the name; you wake up to work, not voicemail.
    • Listings Lock Your hours, number, and address right everywhere and checked for you; you never log into a directory again.
    • Found in Search The questions your customers type get answered on your site while you sleep; the calls start without you writing a word.
    • The Ads Desk Monday morning, the cost of each conversation on one line in your inbox; you never open an ad account again.
    • The Lead Engine Five checked introductions drafted and waiting every morning; you send them with your coffee and the afternoon stays yours.
    • The Partner Program Every partner hears what happened to their intro, every time, without you remembering; the next intro comes on its own.
    • The Postcard Run The card designed, proofed, mailed, and counted; thirty days later you get one number, what came back.
    • The Bid Desk The response written from your last one and submitted on time; you price it and sign it, and keep your weekend.
    • The Content Run Ten minutes on your phone once a month; the video, four posts, and the email go out on schedule without you thinking about it again.

    Every one of these is inside The Office. Or start with one from the catalog.

  • Answer every lead

    How you answer and book The call at lunch went to voicemail, and they booked with whoever answered.
    • The Answered Line Every call answered and the job booked while you're under a house; you read the summary text instead of returning the call.
    • The Front Desk Every text, DM, form, and email in one queue with a reply-by clock; you answer from your phone once, not six apps twice.
    • Quote to Signature The quote built from your price book in the driveway, signed and deposited before you leave; no more Friday-night quotes.
    • The Pipeline Every open quote with its next step on one Monday list; the second and third touch go out without you remembering.
    • The Consult Desk You talk for thirty seconds after the meeting; the record and the follow-up are written and waiting before you're back at the office.

    Every one of these is inside The Office. Or start with one from the catalog.

  • Deliver smoother, get paid faster

    Operations and fulfillment The job is done, and the invoice goes out Friday night, if you remember.
    • Scheduling and Dispatch Every job on the board with a window, the reminder and the on-the-way text sent for you; the whiteboard retires.
    • The Job Record Photos, sign-off, and the change order on the crew's phone; the invoice built from the record the same day; Friday's chasing ends.
    • The Mission Board The customer sees where the job is on one page and the milestone invoice goes out when the milestone hits; the where-are-we calls stop.
    • Invoicing and Payments Invoice sent the day the job closes, the reminder in your words on day seven, paid on your processor; you stop asking for money.
    • Books and CPA Handoff Receipts coded as they arrive, the bank matched every Friday, the month closed and the packet at your CPA; January is a normal month.
    • AI Implementation and Business Automation The task you re-key every week does itself and exceptions land on one desk; the hours go back to the floor.
    • The Brain Your prices, terms, and how you do things written down once; the five documents write themselves in your words; the two tasks run on schedule.

    And five more built on request, with PJ on site: the counter, the store, portals, records and compliance, and the staff roster.

    Every one of these is inside The Office. Or start with one from the catalog.

  • Bring customers back

    Repeat business and retention Last year's customers have forgotten your name.
    • Follow-Through Past customers hear from you at the right moment, in your voice, without you sending a thing; the repeat jobs come in on their own.

    Every one of these is inside The Office. Or start with one from the catalog.

  • Get reviews and referrals

    Reviews and referrals The shop down the road has three times your reviews.
    • Reputation The ask goes out when the customer is happiest and every review is answered within a day in your words; the stars climb while you work.

    Every one of these is inside The Office. Or start with one from the catalog.

Just need one thing?

Every system is also sold on its own, from $500.

Flip through the catalog

Every system price is a starting point. The Office is from $2,500 a month.