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Who We Serve · Dentists

Call. Booked. Seen. Recalled.

The hygiene chair at 2 PM is empty because the six-month reminder went to a number nobody checks.

Recall that lands, new patients booked without a callback, confirmations that stick, and records handled the way regulated records have to be.

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  1. 01 Call
  2. 02 Booked
  3. 03 Seen
  4. 04 Recalled
The four steps
01 · Work
  1. 01

    Call

    Answered or returned within the hour, new patients booked, and a patient in pain routed to a person, not a voicemail.

  2. 02

    Booked

    Intake and history completed before the visit, insurance details collected once, and a waitlist that fills the chair when someone cancels.

  3. 03

    Seen

    Confirmations that stick, and the treatment plan followed up when the patient says "let me think about it."

  4. 04

    Recalled

    Six-month recall that reaches the patient the way they actually read, and a monthly report on chairs filled and chairs lost.

In Dentists

A dental practice has two schedules, hygiene and the doctor, and both lose money the same way: the recall that did not land, the confirmation that did not stick, the cancellation nobody filled. A full hygiene schedule is not a marketing problem. It is a follow-through problem, and follow-through runs on a system, not on whoever is free at the front desk.

The second leak is the treatment plan that walked out the door. The patient said they would think about it, and nobody called. The system follows up on a schedule, in your voice, with the plan and the next open slot, so the yes has somewhere to land.

Records in a practice have rules, and I have built systems that had to meet those rules before. Intake collects what is needed, it is kept where it belongs, and the trail shows who saw what and when. Your practice software stays your practice software; this sits around it.

Questions owners ask
Is patient information handled properly?
Yes. Intake collects only what is needed and keeps it where it belongs, with access logged. I have built regulated-record systems before, and the rules shape the design from the first day.
Will this work with my practice management software?
Usually, yes. The system answers, qualifies, and books into the availability you give it, and the appointment lands in the schedule you already run. Where that is not possible, the call is where we work out the honest path.
How does it fill the hygiene schedule?
Recall that reaches the patient the way they actually read, confirmations that stick, and a waitlist that fills a cancellation before the hour is lost. The monthly report shows chairs filled and chairs lost, so you see the number move.
What you get
02 · Build

The Office: Your Technology Partner

Everything your business runs on, built and kept running, for less than one full-time minimum-wage hire.

from $2,500 a month

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Plus applicable WA sales tax. Every price is a starting point; the Scorecard sets the number.

How it starts
03 · Apply

Apply.

The first thing you get back is a Scorecard with your numbers in it.

No pitch, no price until you ask.

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  1. 01 Call
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  3. 03 Adjusted
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The new patient called at 12:40 with a back that would not let them sit, got voicemail, and booked with the office that picked up.

Every call answered, the table full, the missed visit rebooked before the week is out, records kept the way they have to be.

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  1. 01 Apply
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Applications on paper, repayments tracked in a spreadsheet, and the state asks for records on a deadline.

Applications that complete online, repayment reminders that land, and reporting ready the day it's due.

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Education and training

  1. 01 Inquiry
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  3. 03 Enrolled
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A family asks about fall enrollment in March, and the reply sits in a shared inbox.

Every inquiry answered, tours booked, tuition that collects itself, parents who hear from you first.

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  1. 01 Inquiry
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Inquiries answered the same hour, applications that don't drop, and records kept the way examiners expect.

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  1. 01 Call
  2. 02 Booked
  3. 03 Reminded
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An empty chair at 2 PM is a no-show that cost you twice.

Reminders that land, intake that doesn't drop, records handled the way regulated records have to be.

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  1. 01 Referral
  2. 02 Booked
  3. 03 Treated
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A referral comes in on Tuesday, sits until Thursday, and the patient has already started somewhere else.

Referrals worked the same day, plans of care kept on schedule, cancellations filled, and discharged patients who come back when they need you.

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  1. 01 Inquiry
  2. 02 Intake
  3. 03 Engaged
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A new client fills out your form and hears nothing for three days. They sign with the firm that called back.

Intake the same hour, engagement letter out, records in order for the people paid to be careful.

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Senior care and childcare

  1. 01 Inquiry
  2. 02 Tour
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The waitlist is on paper, the tour calendar is in someone's head, and licensing wants records by Friday.

Inquiry to enrollment without a gap, schedules that hold, records ready the day they ask.

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All of Practices and professionals

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Apply by 2 PM Pacific and you'll hear from me today. After that, by end of day the next business day.